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Terms of service

1. Introduction

These Terms of Service ("Terms") govern access to and use of the Mwanga Application ("Mwanga" or "Platform"), a digital solution developed by Nottech Company Limited ("Nottech", "we", "our", or "us"). Mwanga enables sellers to list and promote products and facilitates communication with customers primarily through messaging platforms, including integration with WhatsApp.

By accessing or using Mwanga, users agree to be bound by these Terms. If a user does not agree, they should discontinue use of the Platform.

2. Nature of the Service

Mwanga functions as a facilitation platform, connecting sellers and customers. Nottech does not act as a direct seller, distributor, or payment processor. Transactions are conducted between independent parties (seller and customer), and Mwanga provides the technological interface to support these interactions.

Payments are processed through third-party providers such as Selcom Pay, and all financial transactions are subject to the terms and policies of those providers.

3. User Eligibility

Users must be at least 18 years old and capable of entering into legally binding agreements. By using Mwanga, users confirm that they meet these requirements.

4. User Responsibilities

Users agree to use Mwanga in a lawful and responsible manner. Sellers are responsible for ensuring that product listings are accurate, lawful, and not misleading. Customers are responsible for providing correct order and delivery information.

Users must not use the Platform to:

  • Engage in fraudulent or deceptive activities
  • Sell prohibited or illegal products
  • Violate intellectual property rights
  • Abuse or misuse messaging systems

5. Communication via Messaging Platforms

Mwanga relies on external messaging infrastructure, including the WhatsApp Business API. Users acknowledge that communication conducted through these platforms is governed by their respective terms and privacy policies.

Nottech does not control message delivery, availability, or data processing within these platforms.

6. Payments and Transactions

All payments are conducted through secure third-party payment links. Mwanga does not store or process financial credentials. Nottech is not responsible for payment failures, delays, or disputes arising from third-party payment systems.

Any disputes related to transactions should be resolved directly between buyers and sellers.

7. Limitation of Liability

Mwanga is provided on an "as-is" and "as-available" basis. Nottech does not guarantee uninterrupted or error-free operation of the Platform.

To the maximum extent permitted by law, Nottech shall not be liable for:

  • Losses arising from transactions between users
  • Indirect or consequential damages
  • Loss of data, revenue, or business opportunities

8. Termination of Use

Nottech reserves the right to suspend or terminate access to Mwanga where users violate these Terms, engage in unlawful activity, or misuse the Platform.

9. Intellectual Property

All content, branding, and technology associated with Mwanga remain the property of Nottech Company Limited. Users may not reproduce, distribute, or exploit Platform content without authorization.

10. Governing Law

These Terms shall be governed by the laws of the United Republic of Tanzania.

11. Changes to Terms

Nottech may update these Terms from time to time. Continued use of the Platform constitutes acceptance of any revised Terms.

12. Contact Information

Nottech Company Limited
Arusha, Tanzania
Email: info@nottech.co.tz
Phone: +255 756 947 177

2. DATA DELETION POLICY

Mwanga Data Deletion Instructions

Nottech Company Limited respects users' rights to control their personal data and provides mechanisms for requesting deletion of data associated with the Mwanga Application.

Users may request deletion of their data at any time by contacting:
Email: info@nottech.co.tz

How Data Deletion Works

Upon receiving a valid request, Nottech will:

  • Verify the identity of the requester
  • Locate personal data associated with the user
  • Delete or anonymize the data from active systems
  • Confirm completion of the request

What Data Can Be Deleted

  • Seller account information
  • Product listings
  • Associated metadata
  • Customer interaction records stored by Mwanga

Important Notes

  • Data processed through WhatsApp is controlled by WhatsApp and must be deleted through WhatsApp's own mechanisms
  • Payment data processed by Selcom Pay is governed by their policies
  • Some data may be retained where required by law (e.g., compliance, fraud prevention)

Processing Time

Data deletion requests are typically processed within 7-14 business days, depending on complexity.

3. BUSINESS DESCRIPTION

Business Description - Mwanga

Mwanga is a digital commerce platform developed by Nottech Company Limited, a technology company based in Arusha, Tanzania. The platform enables small and medium-sized businesses (SMEs), individual sellers, and entrepreneurs to list and promote their products while engaging directly with customers through messaging channels.

Mwanga leverages the WhatsApp Business API to facilitate seamless communication between sellers and buyers. Customers can browse products, make inquiries, and place orders through WhatsApp interactions, while payments are securely processed through integrated third-party payment gateways such as Selcom Pay.

The platform is designed to support digital inclusion by enabling businesses to operate online without requiring complex infrastructure, thereby improving access to markets and enhancing economic participation. Mwanga does not store sensitive financial data and operates in compliance with applicable data protection laws and third-party platform policies.